New information and communication technologies have made citizens participation in various aspects of public life increasingly accessible. On the other hand, these new technologies also allow the government to achieve new standards for management of cities.

Based on that, Instituto TIM created ZUP – Zeladoria Urbana Participativa (Participatory Urban Governance), a free software platform that uses the new Information and Communication Technologies to improve and facilitate urban governance activities and operations (sweeping, garbage collection, maintenance of green areas, repairs of potholes in public roads etc.). Public managers can adopt ZUP in its processes to gather information about their cities (number of trees and location of drains, for example) and, therefore, have more support to plan, execute, monitor and supervise the services performed.

With ZUP, citizen participation in urban governance is encouraged (by sending photos and videos to report problems found) and problem solving becomes more transparent and effective. The system can be used by any municipality that has an interest in managing their public services in a more efficient and participatory manner. It is in line with the guidelines of the Brazilian Digital Government Policy, which guides public managers to act on three pillars: interaction with citizens; improvement of internal management; and integration with partners and suppliers.

ZUP is already in operation in São Bernardo do Campo (SP), Rio de Janeiro (RJ), Boa Vista (RR) and Cascavel (PR).



The ZUP platform allows the creation and management of urban asset inventories. In São Bernardo do Campo, a georeferenced mapping of 500 kilometers of the city was performed for the creation of the inventory of public trees. In this mapping, over 20,000 trees were identified.



ZUP’s application in São Bernardo do Campo was one the winning initiatives of the contest Governarte 2015: Eduardo Campos Award, promoted by the Inter-American Development Bank (IDB). The app competed with 94 other initiatives from Latin America and the Caribbean, and was awarded in the category “Cities and Big Data”. Click here to access the ZUP/VcSBC Winner File.