VcSBC: 18 thousand users in a year

Published in June 20, 2016

One year after launch, VcSBC, the app for phones and tablets that works as an online urban caretaking service from São Bernardo City Government, consolidates not only as a tool to request public services, but also as a way for the residents to help to take care of the city. Currently, there are 18.000 registered users and 114 categories of available services. During this period, by June 6th, 25.843 requests were made by users. VcSBC is the result of a […]

AWC 2016 Workshop I: understanding users

Published in January 20, 2016

On the second day of Workshop I held by the Academic Working Capital program in 2016, participants discussed the importance of understanding one’s users. The first panel on January 19 was conducted by Miguel Chaves, a partner at innovation and design consulting firm CAOS Focado. He talked about elements of the Design Thinking method which are essential for startups. “When you understand how users behave, they open up much more to the solution,” he said. Miguel also explained the CSD […]